Skill #6: Conflict Resolution
Negotiates diplomatic solutions to interpersonal and workplace issues
- Demonstration includes negotiating diplomatic solutions to interpersonal and workplace issues (e.g., due to personality, culture, work style, or performance).
Resources from our Partners
Exploring the Nature of Conflict This lesson plan helps students define violence and conflict, and identify what is positive about conflict. | Resolving Conflict Situations Students follow a worksheet to recommend actions that will reduce conflict and lead to positive results. | Win-Win Negotiation This resource provides solid background on negotiating a fair compromise in negotiations and offers a link to a worksheet.
More to See, Think About, and Do
| Online questionnaire that produces your conflict resolution style |
| Video: “The Beauty of Conflict” by Clair Canfield |
| Blog Article: “Top Five Reasons Why ‘The Customer is Always Right’ Is Wrong” |