While waiting on customers, you notice an elderly woman looking at new computers. You should
Correct!
Wrong!
5) Diversity Awareness
Why is having cultural diversity on a company’s staff a good idea?
Correct!
Wrong!
5) Diversity Awareness
An angry coworker complains about the way you do your job. Your BEST response is to
Correct!
Wrong!
6) Conflict Resolution
Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the first step Shauna should take to resolve this conflict?
Correct!
Wrong!
6) Conflict Resolution
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
Correct!
Wrong!
7) Creativity and Resourcefulness
In the graphic below, which personal skill BEST fits into the shaded area of the diagram?
Correct!
Wrong!
7. Creativity and Resourcefulness
You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?
Correct!
Wrong!
7) Creativity and Resourcefulness
At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
Correct!
Wrong!
8) Speaking and Listening
Which of the following phrases is appropriate for a formal greeting during a presentation?
Correct!
Wrong!
8) Speaking and Listening
WRS Quiz 2: Skills 5-8
Quiz Results
You got all questions correct! Nice job and High Five!
Quiz Results
You only missed one. Study that skill.
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Quiz Results
You missed more than one. Study these skills.
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