WRS Quiz 4: Skills 14-17 - CTECS

The goals of professional networking are to develop

a. and present a job "sales pitch" to an interviewer.

b. relationships based on mutual needs/interests and trust.

c. a resume and send it out with a business card.

d. a resume and post it on social networking sites.

Correct! Wrong!

14. Job Acquisition and Advancement

Which question could violate laws aimed at achieving equal employment opportunities?

a. What is your address?

b. What are your job skills?

c. What is your job history?

d. What is your religion?

Correct! Wrong!

14. Job Acquisition and Advancement

When writing resumes, why do employers prefer professional references over personal ones?

a. It is illegal to provide personal references.

b. Professional references tend to be more intelligent.

c. Professional references are biased.

d. Personal references tend to be biased.

Correct! Wrong!

14. Job Acquisition and Advancement

At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories?

a. important and not urgent

b. not important and urgent

c. important and urgent

d. not important and not urgent

Correct! Wrong!

15. Time, Task, and Resource Management

The correct steps to complete an assigned project are

a. plan, develop procedures, get needed materials, implement.

b. plan, get needed materials, implement, develop procedures.

c. implement, develop procedures, plan, get needed materials.

d. get needed materials, develop procedures, implement.

Correct! Wrong!

15. Time, Task, and Resource Management

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?

a. The daily work plan

b. The tasks most enjoyed

c. The customer’s complaint log

d. The work your peers do first

Correct! Wrong!

15. Time, Task, and Resource Management

A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?

a. $1,500.00

b. $150.00

c. $500.00

d. $15.00

Correct! Wrong!

16. Mathematics

The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?

a. $70,912.50

b. $75,000.00

c. $79,012.50

d. $80,950.00

Correct! Wrong!

16. Mathematics

Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week?

a. $412

b. $498

c. $508

d. $396

Correct! Wrong!

16. Mathematics

If you are working with a customer complaint, it is best to communicate with the customer

a. face to face.

b. on the phone.

c. through email.

d. through the website.

Correct! Wrong!

17. Customer Service

Oki is a sales associate at a computer sales store. She notices an older man with tattered clothing enter the store. How should she first approach the customer?

a. Inform the customer of available lay-away plans.

b. Ask the customer to look at the posted dress code and leave.

c. Greet the customer and ask if he would like her assistance.

d. Wait until the customer approaches her and handle it.

Correct! Wrong!

17. Customer Service

WRS Quiz 4: Skills 14-17

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