Skill #6: Conflict Resolution
Negotiates diplomatic solutions to interpersonal and workplace issues
- Demonstration includes negotiating diplomatic solutions to interpersonal and workplace issues (e.g., due to personality, culture, work style, or performance).
Resources from our Partners
More to See, Think About, and Do
| Online questionnaire that produces your conflict resolution style |
| Video: “The Beauty of Conflict” by Clair Canfield |
| Blog Article: “Top Five Reasons Why ‘The Customer is Always Right’ Is Wrong” |