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Skill #9: Customer Service Orientation

Anticipates and addresses the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service
  • defining customer service (e.g., internal customer service; external customer service)
  • identifying the benefits of providing helpful, courteous, and knowledgeable customer service
  • prioritizing customer service (both within an organization and to external customers and stakeholders)
  • anticipating needs of customers and coworkers
  • demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs. 

Resources from our Partners


More to See, Think About, and Do

| What is Customer Service — Video 




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