Skill #9: Customer Service Orientation
Anticipates and addresses the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service
- defining customer service (e.g., internal customer service; external customer service)
- identifying the benefits of providing helpful, courteous, and knowledgeable customer service
- prioritizing customer service (both within an organization and to external customers and stakeholders)
- anticipating needs of customers and coworkers
- demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.
Resources from our Partners
Workplace Readiness Skills | CTE Resource
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