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Skill #17: Information Technology

Maintains a working knowledge of devices, resources, hardware, software, systems, services, applications, and IT conventions

Maintaining working knowledge of current IT systems may include, but is not limited to,

  • hardware and devices (e.g., peripherals)
  • software and applications
  • cloud-based services
  • file-sharing techniques
  • emerging technologies
  • troubleshooting protocols and techniques




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