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Skill #20: Professionalism

Meets organizational expectations regarding work schedule, behavior, appearance, and communication
  • defining professionalism
  • practicing punctuality and attendance
  • adhering to work schedule expectations
  • exercising etiquette (e.g., language, manners, behaviors suitable for the workplace and online; appropriate verbal and nonverbal communication)
  • exhibiting professional self-representation (e.g., using a firm handshake, introducing oneself, making eye contact)
  • maintaining professional appearance (e.g., maintaining personal hygiene, adhering to a dress code)

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