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Question 1 of 5
1. Question
What do listeners do when verbal messages contradict non-verbal messages?
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Question 2 of 5
2. Question
If you are given complicated instructions from someone else, verbally, what can you do to make sure you interpreted the instructions correctly?
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Question 3 of 5
3. Question
What is the process of paraphrasing, and how is it useful in workplace settings?
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Question 4 of 5
4. Question
How do customers react when it appears you haven’t understood their attempts to communicate?
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Question 5 of 5
5. Question
What are some of the other consequences of poor communication skills among coworkers?
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