1) An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
2) Which is the best example of "demonstrating creativity and innovation"?
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
3) You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
4) Eli proposed a plan to expand his business while cutting costs. This is an example of:
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
5) Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
6) Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
7) An example of demonstrating creativity and innovation at work is to:
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
8) The ability to find and allocate available resources to improve a product or service is an example of:
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
9) During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
10) Which of the following statements best resembles the creative process?
1.CREATIVITY AND INNOVATION: Employs originality, inventiveness, and resourcefulness in the workplace
11) You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
2.CRITICAL THINKING AND PROBLEM-SOLVING: Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action
12) The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
2.CRITICAL THINKING AND PROBLEM-SOLVING: Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action
13) The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?
2.CRITICAL THINKING AND PROBLEM-SOLVING: Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action
14) Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
2.CRITICAL THINKING AND PROBLEM-SOLVING: Uses sound reasoning to analyze problems, evaluate potential solutions, and implement effective courses of action
15) Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
3.INITIATIVE AND SELF-DIRECTION: Independently looks for ways to improve the workplace and accomplish tasks
16) Which of the following best resembles initiative?
3.INITIATIVE AND SELF-DIRECTION: Independently looks for ways to improve the workplace and accomplish tasks
17) Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should
4.INTEGRITY: Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect
18) Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
4.INTEGRITY: Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect
19) Being a responsible citizen means you should
4.INTEGRITY: Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect
20) Complying with workplace policies demonstrates:
4.INTEGRITY: Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect
21) While working as a restaurant cashier, your friends come in to eat dinner. You should
4.INTEGRITY: Complies with laws, procedures, and workplace policies; demonstrates honesty, fairness, and respect
22) You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
5. WORK ETHIC: Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions
23) Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:
5. WORK ETHIC: Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions
24) Sylvia regularly stays after work to complete tasks. She demonstrates:
5. WORK ETHIC: Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions
25) Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?
5. WORK ETHIC: Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions
26) Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?
5. WORK ETHIC: Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions
27) As an employee, employers assess your work ethic based on your:
5. WORK ETHIC: Consistently works to the best of one's ability and is diligent, dependable, and accountable for one's actions
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