1. Which sentence is grammatically correct?
1. Apply appropriate technical skills and academic knowledge
2. You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
1. Apply appropriate technical skills and academic knowledge
3. Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week?
1. Apply appropriate technical skills and academic knowledge
4. The primary internal component of a desktop computer used for information storage is the
1. Apply appropriate technical skills and academic knowledge
5. An example of a desktop computer operating system is
1. Apply appropriate technical skills and academic knowledge
6. In the table below, to re-order the "Animal" column, you should use the
1. Apply appropriate technical skills and academic knowledge
7. We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:
2. Communicate clearly, effectively, and with reason
8. At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?
2. Communicate clearly, effectively, and with reason
9. Which of the following phrases is appropriate for a formal greeting during a presentation?
2. Communicate clearly, effectively, and with reason
10. If you are working with a customer complaint, it is best to communicate with the customer
2. Communicate clearly, effectively, and with reason
11. In a company meeting, you should have your cell phone on
2. Communicate clearly, effectively, and with reason
12. When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?
2. Communicate clearly, effectively, and with reason
13. Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to
3. Develop an education and career plan aligned to personal goals
14. If you are interested in a promotion, which of the following is essential?
3. Develop an education and career plan aligned to personal goals
15. Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?
3. Develop an education and career plan aligned to personal goals
16. The goals of professional networking are to develop
3. Develop an education and career plan aligned to personal goals
17. Which question could violate laws aimed at achieving equal employment opportunities?
3. Develop an education and career plan aligned to personal goals
18. When writing resumes, why do employers prefer professional references over personal ones?
3. Develop an education and career plan aligned to personal goals
19. What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
4. Apply technology to enhance productivity
20. You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?
4. Apply technology to enhance productivity
21. Which of the following is NOT a type of web browser?
4. Apply technology to enhance productivity
22. Which is the greatest advantage of web-based applications?
4. Apply technology to enhance productivity
23. The correct steps to complete an assigned project are
5. Utilize critical thinking to make sense of problems and persevere in solving them
24. You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
5. Utilize critical thinking to make sense of problems and persevere in solving them
25. The first step in solving a problem is to:
5. Utilize critical thinking to make sense of problems and persevere in solving them
26. Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
5. Utilize critical thinking to make sense of problems and persevere in solving them
27. Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should
6. Practice personal health and understand financial literacy
28. Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine.
6. Practice personal health and understand financial literacy
29. A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?
6. Practice personal health and understand financial literacy
30. The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?
6. Practice personal health and understand financial literacy
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